How many times have you had a deadline nearing and you find a test failure at the last minute? Well, unfortunately for me this happens most releases. What's worse is that rather than push the date and ensure we have a good delivery - the PM decides to pull out the "Risk Acceptance" card. If you're fortunate enough not to have heard this term it basically involves asking the customer to risk accept the defect - or as I like to say, accept that we are delivering a steaming pile of turd.... what's worse is 90% of the time the customer drives the delivery, not the quality.
The real shame of all this is you can guarantee a user will raise a defect, place it in the queue, then complain that it takes 6 months to deliver.
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