I was having a conversation with one of the contractors this morning and we were discussing the amount of bumff official documents have - you can write off the first 6 pages to indexes and official crap about target audience etc.
If the document is an instructional type then we may want to read all the additional info the first time, but we wont need it when we want to use it just for reference. In fact, this could hinder productivity. Instead, make it standard practice to include a checklist in the appendices outlining the instructions given in the document.
To make a checklist:
- Only have 3 columns - Requirement, Notes and a Completed checkbox.
- Requirements are triggers. Requirements should provide enough information to get the synapses in your brain firing and retrieving the memory of the additional information in the document.
- Notes provide additional info. This can be links to external resources or other parts of the document. Include gotchas here.
- Completed. As each task or step is actioned you can tick it off the list.
Here's a great example of how they can be used effectively: Weblogic- Deployment Checklists
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